Dial 211 Informational Helpline
For Free Access To Health and Human Services Information and Referrals
- Read this in: Spanish / Español
United Way's 2-1-1 Helpline is the abbreviated dialing code for free access to health and human services information and referral serving Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester.
The 2-1-1 Helpline is a free, confidential, multilingual service to assist the public to find the answers to a variety of Health and Human Services related questions. You can call or search this database about everything from basic needs like food, clothing and shelter, to volunteer opportunities, legal services, drug treatment, employment support, childcare, eldercare and more. Link: www.hudson211.org/cms
Orange County has introduced a new Text-to-911 service that allows residents to send a short text message to 911 for emergency help when unable to make a phone call. All major cellular phone carriers (AT&T, Sprint, T-Mobile and Verizon) have completed integration with Orange County’s 911 system to provide the free service.
Orange County Commissioner of Emergency Services Brendan Casey stressed that text to 911 was not implemented by Orange County as a replacement to calling 911 during an emergency. If you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911 instead.
Text-to-911 service can be used to reach 911 in a variety of situations, including a medical emergency that has left the person unable to speak, a caller who is voice and/or hearing impaired, or if talking out loud would put the caller in danger such as an active shooter situation, a home invasion, an abduction, or a domestic violence incident.
If you send a text message to 911, it is important to give the 911 call taker an accurate address or location as quickly as possible, if you can because unlike dialing 911, texting 911 will NOT automatically indicate your location to the Operator.
In an emergency: call when you can, text when you can't
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