ORANGE COUNTY CRISIS CALL CENTER
Call 311
available 24/7
provides a centralized response center by consolidating services, including 911, Mobile Response Team, Independent Living, MHA and Access Supports for Living
The Orange County Crisis Call Center (311) is located on the Orange County 911 dispatch floor at the Emergency Services Center, and is staffed with a crisis response team that provides collaborative, professional and peer telephone support and outreach 24-hours a day to anyone in need of emotional support, crisis intervention or connection to services.
This service is available to individuals who have substance use disorders, developmental disabilities, and/or mental illness, and their loved ones. It is also a resource for individuals who need some emotional support or are struggling with obtaining food resources due to the COVID-19 public health emergency. Behavioral health is an important healthcare issue, and this resource plays a pivotal role in providing access to services to the public when they might be in a time of crisis.
*If someone lives outside of Orange County, but wants to call the Orange County Crisis Call Center about someone who lives in Orange County, the telephone number would be: 1-800-832-1200.
The Call Center:
- Accesses 911, or
- Provides telephone support, assessment, and a warm connection to appropriate services if needed.
- Dispatches the Crisis Mobile Response Team, formerly Mobile Mental Health, to assist with in-person support, assessment, crisis de-escalation and connection to appropriate services. (The mobile response was previously a mental health response, but will now be available to individuals in need of assistance across all three disability areas-Developmental Disability, Mental Health and Substance Use Disorder.
- Refers callers to Peer supports to assist with engagement to services, help to navigate the system, and on-going support by ensuring the connection with Independent Living, Inc.’s certified Peers. The Call Center can send a peer to meet you in the community.
- Rape Crisis Services can be accessed through the Call Center.
Text4Teens is now available 24 hours a day
by texting 845-391-1000.
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New Urgent Care Centers
for Mental Health, Substance Use
Two mental health and substance use urgent care centers have opened. These walk-in clinics open 7 days a week are open to adults and children in the Hudson Valley. No appointment. No referral.
UPDATE: Virtual Mental Health and Substance Use Urgent Care – Available 24:7 by phone – call 1-888-750-2266, option 2.
Access: Supports for Living Locations:
Union Street Community Counseling Ctr.
16-24 Union Street, Middletown 10940
Kaplan Family Counseling Center
21-23 Grand Street, Newburgh 12550
Monday-Friday: 11 a.m. - 7 p.m.
Saturday-Sunday: 9 a.m. - 5 p.m.
& Holidays
Psychiatrists, licensed therapists, registered nurses, peers, care managers are available on site.
After checking into the Access urgent care center, the patient will go to the "living room", a place for the patient to chat with a counselor. Then a nurse will assess the patient to be sure there are no underlying medical issues. Following the health exam, the patient will meet with a therapist, with their family and support system if they wish.
On a case-by-case basis, a care manager can assist with resources such as financial struggles, food insecurity or housing issues.
A compassionate team will work with you to figure out what's happening and begin a plan for recovery, including referrals to the community provider of your choice for longer-term care, if that is what you need.
A patient will schedule, if necessary, follow-up treatment either with Access or with other partner psychiatric treatment.
Insurers will be billed directly for those who have insurance. However, due to a $4 million federal grant, for the next 2 years, out of pocket costs of patients who require treatment but are uninsured, will be covered. Even if you have insurance, your co-pay will be paid for.
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9-8-8 Bill Passes Congress!
On Monday, Sept. 21, NAMI celebrated the passage of S. 2661: the National Suicide Hotline Designation Act of 2020. The bill establishes the plan to implement a universal three-digit number, 9-8-8, for mental health crises and suicide prevention. This number has the potential to save lives when every second counts.
The bill will now head to the President to be signed into law. The Federal Communications Commission has stated that it will become operational by July 2022.
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