EMERGENCY CALLS:

Orange County Crisis Call Center
1-800-832-1200

*Excerpt from Mental Health Asociation in Orange County, Inc. Facebook post

Orange County Crisis Call Center (OCCC) officially opened on April 1st, 2019 and is composed of a team of experienced and highly trained professionals. The calls are answered by clinician-staffed telephone support and outreach unit that is available 24 hours a day at 1-800-832-1200 to anyone in the county in need of emotional support or crisis intervention.

The emergency services center will provide a centralized response center for the unit and consolidates services, including 911:

*Orange County Department of Mental Health has contracted with the Mental Health Association in Orange County, Inc. (MHA) to provide the telephone response including:

• the ability to screen for substance use disorder
• complete New York State’s required LOCADTR tool to determine substance use disorder level of care
• schedule an appointment for persons in need of substance use disorder treatment
  
  

*If Peer Services are needed, the OCCC will ensure the connection with Independent Living, Inc.’s certified Peers who are co-located with the OCCC listeners at the 911 Center.

*If a mobile response is warranted, the call-listeners will deploy a mobile behavioral health response (Mobile Mental Health) by Access Supports for Living. The mobile team staff are also co-located at the 911 Center.

[Please be aware that if you call Mobile Mental Health's original telephone number, 1-888-750-2266, there is no option to specifically chose Mobile Mental Health; the opening message states "if you are experiencing a mental health crisis, choose Option 1 to be transferred to the Orange County Crisis Call Center.".  However, you may call the Orange County Crisis Call Center directly at 1-800-832-1200 or 911.]

Note that Text-for-Teens is now offered 24/7 at 845-391-1000