Orange County Crisis Call Center
*Excerpt from Mental Health Asociation in Orange County, Inc. Facebook post
Orange County Crisis Call Center (OCCC) officially opened on April 1st, 2019 and is composed of a team of experienced and highly trained professionals. The calls are answered by clinician-staffed telephone support and outreach unit that is available 24 hours a day at 1-800-832-1200 to anyone in the county in need of emotional support or crisis intervention.
The emergency services center will provide a centralized response center for the unit and consolidates services, including 911:
*Orange County Department of Mental Health has contracted with the Mental Health Association in Orange County, Inc. (MHA) to provide the telephone response including:
- the ability to screen for substance use disorder
- complete New York State’s required LOCADTR tool to determine substance use disorder level of care
- schedule an appointment for persons in need of substance use disorder treatment
*If Peer Services are needed, the OCCC will ensure the connection with Independent Living, Inc.’s certified Peers who are co-located with the OCCC listeners at the 911 Center.
*If a mobile response is warranted, the call-listeners will deploy a mobile behavioral health response [Mobile Mental Health is now Mobile Response Team (MRT)] by Access Supports for Living. The mobile response team staff is also co-located at the 911 Center.
The mobile response was previously a mental health response, but will now be available to individuals in need of assistance across all three disability areas (Developmental Disability, Mental Health and Substance Use Disorder). The Mental Health Association will also have the capacity to dispatch certified peers, including three FTEs of peers through Independent Living, Inc., who are dedicated to this project, to assist individuals in connecting to, and navigating, the behavioral health system. Independent Living and Access Supports for Living will report all outcomes to the Mental Health Association and the Mental Health Association will follow-up with all callers to determine if their needs were met, and if appropriate, ensure engagement in treatment services.
[Please be aware that if you call Mobile Mental Health's original telephone number, 1-888-750-2266, there is no option to specifically chose Mobile Mental Health; the opening message states "if you are experiencing a mental health crisis, choose Option 1 to be transferred to the Orange County Crisis Call Center.". However, you may call the Orange County Crisis Call Center directly at 1-800-832-1200 or 911.]
It is anticipated that very soon the lengthy number will be replaced with a 3 digit number for ease in calling.
Note that Text-for-Teens is now offered 24/7 at 845-391-1000
Virtual Mental Health and Substance Use Urgent Care – Available 24:7 by phone –
call 1-888-750-2266, option 2.